Penny Sturdevant is a distinguished professional with a proven track record in the role of Director of Claims at STG Logistics. With a career marked by consistent excellence, Penny has successfully led diverse teams to achieve remarkable results. Her extensive industry knowledge, combined with her exceptional collaboration skills, has allowed her to build strong and enduring partnerships with key stakeholders.
Penny's leadership style is characterized by her personable, open, honest, and approachable demeanor. She firmly believes in leading by example and adopts a coaching approach when working with her team. Her ability to deeply understand her employees' learning styles and personalities empowers her to provide tailored guidance and support. She firmly believes in the value of honest, timely, and specific feedback, which fosters trust and development while motivating her team to consistently deliver their best and boost overall morale. A dedicated advocate for a customer-centric approach, Penny is unwavering in her commitment to influencing others and fostering a culture that prioritizes the entire customer experience over isolated transactions. She understands and instills in her team the significance of delivering a seamless and exceptional customer journey from start to finish. Penny's unwavering dedication to this principle ensures the attraction and retention of satisfied customers, making her an invaluable asset to STG Logistics. Following is the conversation that we had with Sturdevant. Can you describe your role and responsibilities as the Director of Claims at STG Logistics? As the Director of Claims at STG Logistics, my primary role is to oversee the claims management process within the company. This involves overseeing claims related to general liability, property damage, workers’ compensation and bodily injury and ensuring that our claimants receive fair and timely resolutions. My responsibilities include investigating claims, working closely with our customers and carriers, analyzing data to identify trends, and implementing improvements to minimize future claims. I also work closely with our Third-Party Administrator and Defense Counsel to bring our claims to a timely, optimal outcome. What led you to pursue a career in claims management within the logistics industry? I was drawn to a career in claims management in the logistics industry because of its critical role in ensuring the smooth flow of goods and maintaining strong relationships. Claims can be a challenging aspect of logistics, but I find it incredibly rewarding to help our customers navigate issues and find equitable solutions.My background in claims and insurance and a strong interest in problem-solving led me to this role, and I've been passionate about it ever since.
